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Bassett Mirror Achieves Digital Transformation with Dynamics 365
Name: Bassett Mirror
Founded: 1923
Website: www.bassettmirror.com
Products Implemented: Dynamics 365 Business
Central, Volt 365
Volt Customer Since: 2021
Since 1923, Bassett Mirror has been a family-owned business and a leading name in the home furnishings industry. Bassett Mirror leadership knew that in order to grow and scale in the modern age, they would need an ERP that would support and optimize their operations.
Looking at their next phase of growth, Bassett Mirror knew that they had to make a change. With growing demand from customers for an eCommerce solution, new executive support, and a dying AS400 system, Bassett Mirror knew that they needed to make changes to support their future growth.
How do you support a tradition of quality and a legacy for innovation? By picking an industry leading solution implemented by a world-class partner.
Bassett Mirror began to search for a solution to this challenge and leadership decided that Microsoft Dynamics 365 Business Central was the right fit for their growing needs. Bassett Mirror selected a partner in January of 2020 and it quickly became clear to the leadership that they had chosen the wrong partner and now faced a failing implementation and the risk of sticking with a crumbling AS400 system. After ending their relationship with the previous partner, they began a new selection process to find the Microsoft Partner who they knew could successfully take them live. In May of 2021 the Bassett Mirror team was introduced to Volt Technologies through a trusted referral in the furniture industry.
Bassett Mirror’s Director of IT Zachary McPherson recalls “the discussions with Mason Whitaker were so starkly different” than what they had previously experienced with the past company, citing the quick response time, knowledge of the furniture & manufacturing industries and the expertise from Volt. After internal discussions, solid referrals and consistent communication with the Volt team, Bassett Mirror officially made the decision to partner with Volt Technologies to restart their Microsoft Dynamics 365 Business Central implementation project.
“Volt felt like an
extension of our
internal team,
working extremely
hard to ensure that
the Go Live was
successful.”
Zachary McPherson
Director of Information Technology
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Learn why Microsoft Dynamics 365 Business Central is the best ERP system to invest and how it provides smart solutions to streamline your business processes.
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