ERP Software for Retail
Volt Technologies implements retail ERP Dynamics 365 solutions that give businesses real-time visibility, automation, and the agility to thrive in modern retail.
- Groove Life
- Goodwill
- Pet Supplies Plus
- Murdoch's Home & Ranch
- Frette
- Outdoor Research
- Filson
- Inventory Chaos
- Stockouts and overstock across channels
- No real-time visibility into store, DC, and eCommerce levels
- Allocation and replenishment driven by spreadsheets
- Channel Friction
- Promotions and pricing don't sync across channels
- Returns and exchanges create reconciliation headaches
- Disconnected POS makes finance close painful
- Margin Pressure
- Uncontrolled markdowns and shrink erode margins
- Trading partner compliance failures cause chargebacks
- Franchise/multi-location inconsistency in operations
- Operational Drag
- Manual fulfillment workflows causing delays
- Leadership lacks timely, accurate reporting
- Legacy systems can't scale with growth
Result: Stalled Growth & Eroded Profitability
Omnichannel Inventory Visibility
See inventory across stores, distribution centers, and eCommerce in real time, enabling accurate allocation, availability, and fulfillment decisions.
- Unified inventory view across all channels and locations
- Real-time stock levels for stores, DCs, and online
- Available-to-promise logic for accurate customer commitments
- Location-level controls and transfer management
Allocation & Replenishment Control
Move inventory where it's needed based on sell-through, seasonality, and demand signals, reducing stockouts and overstock.
- Reorder rules and replenishment triggers by location
- Lead time and vendor constraint awareness
- Demand forecasting inputs for planning cadence
- Allocation logic for high-turn and seasonal items
Promotions & Pricing Governance
Control pricing, promotions, and markdown execution across all channels with approval workflows and audit trails.
- Centralized pricing rules and promotional calendars
- Approval workflows for markdown and price changes
- Channel-consistent pricing enforcement
- Margin impact visibility before execution
Returns & Customer Experience Consistency
Handle returns, exchanges, and customer inquiries consistently across channels, protecting margin and experience.
- Omnichannel returns processing and tracking
- Refund and exchange workflows tied to inventory
- Customer history visibility for service teams
- Return reason analysis for quality improvement
Multi-Location & Franchise Standardization
Standardize operations across locations while allowing appropriate local flexibility, maintaining control and compliance.
- Store-level permissions and role-based access
- Standardized processes with local configuration
- Franchise reporting and compliance visibility
- Centralized master data with location overrides
Fulfillment Workflows & Exception Handling
Manage pick, pack, ship, and store fulfillment with exception handling that keeps operations moving.
- Directed picking and packing workflows
- Ship-from-store and curbside fulfillment support
- Exception queues for holds, shorts, and damages
- Carrier integration and shipping documentation
Financial Control & Margin Visibility
Track landed cost, margin by product/channel/location, and maintain audit-ready financials.
- Landed cost tracking and allocation
- Margin analysis by SKU, channel, and location
- Purchasing approvals and audit trails
- Integrated AP/AR and GL postings
Trading Partner Compliance
Manage trading partner document flows with compliance validation and exception handling, reducing chargebacks.
- Purchase order, ASN, and invoice document flows
- Compliance validation against partner requirements
- Exception queues for routing and resolution
- Chargeback and deduction visibility
Omnichannel Inventory & Fulfillment
- Inventory visibility across store, DC, and eCommerce
- Allocation logic and availability controls
- Fulfillment exception handling and routing
- Transfer and location management
Customer Experience & Commerce
- Consistent pricing and promotions across channels
- Commerce order sync and customer data alignment
- Returns and exchanges workflows
- Customer history and service visibility
Store Operations & POS Coordination
- POS transaction movement into finance and inventory
- Store-level controls, permissions, and auditability
- Multi-location standardization and configuration
- Cash management and reconciliation
Planning & Replenishment Discipline
- Reorder logic and replenishment triggers
- Lead times and vendor constraint awareness
- Forecasting inputs and planning cadence
- Seasonal and promotional planning support
Finance & Margin Control
- Landed cost visibility and allocation
- Margin analysis by product, channel, and location
- Approvals and audit trails for pricing and purchasing
- Integrated AP/AR and general ledger
Trading Partner Compliance
- PO, ASN, and invoice document flows
- Compliance validation against partner requirements
- Exception queues for routing and resolution
- Chargeback and deduction visibility
Volt helps retailers standardize data and workflows so AI becomes operational, not experimental.
- Complex inventory with attributes and variants
- Customer loyalty and personalization focus
- Multi-channel selling with unified experience
- Lot tracking and expiration date management
- High-turn replenishment and shrink control
- Vendor compliance and promotional velocity
- Commerce platform integration and order sync
- Fulfillment automation and carrier management
- Returns processing and customer experience
- Centralized controls with location configuration
- Franchise reporting and compliance visibility
- Inter-company transactions and consolidation
- Style-size-color matrix management
- Seasonal planning and markdown optimization
- Sell-through analysis and allocation logic
01 Discover
Assess your retail operations, customer touchpoints, and digital readiness to identify opportunities.
02 Design
Architect an omnichannel solution tailored to your retail brand and customer experience goals.
03 Implement
Deploy Dynamics 365 with POS integration, eCommerce connectivity, and inventory management.
04 Train
Enable your teams with comprehensive training for rapid adoption across all locations.
05 Optimize
Continuous improvement ensures your retail system evolves with market demands.
How does Microsoft Dynamics 365 Business Central support omnichannel retail?
Business Central provides a unified platform for managing inventory, orders, and financials across stores, distribution centers, and eCommerce channels. It enables real-time visibility into stock levels, consistent pricing and promotions, and integrated fulfillment workflows, delivering the 'buy anywhere, fulfill anywhere' experience customers expect.
Can Business Central integrate with our existing POS and eCommerce platforms?
Yes. Business Central integrates with POS systems and commerce platforms to synchronize transactions, inventory, and customer data. Volt specializes in these integrations to ensure your existing technology investments work together efficiently, with POS transactions flowing into finance and inventory automatically.
How does the solution handle allocation and replenishment?
The solution supports configurable reorder points, replenishment triggers, and allocation logic based on sell-through, seasonality, and demand signals. This helps retailers move inventory where it's needed, reduce stockouts at high-performing locations, and avoid overstock at slower movers.
What about trading partner compliance and EDI requirements?
Business Central supports trading partner document flows including purchase orders, ASNs, and invoices. Compliance validation and exception queues help you catch issues before they become chargebacks, with visibility into deductions and dispute resolution.
How does Volt's approach differ from other Microsoft partners?
Volt's expertise is deeply rooted in retail operations. We understand the challenges of multi-channel inventory, margin pressure, and customer experience consistency. Our implementations are tailored for retail-specific workflows, and we provide transparent pricing with ongoing support as your operations evolve.
Can we manage multiple store locations and franchises?
Absolutely. Business Central supports multi-location operations with centralized controls and local configuration flexibility. Whether you're managing company-owned stores or franchise relationships, you get standardized processes, consolidated reporting, and appropriate location-level permissions.
What AI capabilities are available for retail?
With properly organized data, AI can assist with demand signal analysis, replenishment exception detection, markdown risk identification, and automated reporting summaries. Volt helps retailers standardize their data foundation so AI becomes practical and operational rather than experimental.
How long does a typical retail ERP implementation take?
Timeline varies based on complexity, number of locations, integration requirements, and customization needs. Volt's proven methodology (Discover → Design → Implement → Train → Optimize) ensures a structured approach that balances speed with thoroughness. We'll provide a realistic timeline during discovery.