Frequently Asked Questions
Find answers to common questions about Microsoft Dynamics 365 Business Central, implementation, and working with Volt.
What is Microsoft Dynamics 365 Business Central?
Microsoft Dynamics 365 Business Central is a comprehensive cloud-based ERP solution designed for small to mid-sized businesses. It connects financials, sales, service, and operations to streamline processes, improve customer interactions, and make better decisions.
How is Business Central different from QuickBooks?
While QuickBooks is primarily accounting software, Business Central is a full ERP system that includes inventory management, manufacturing, project management, supply chain, CRM integration, and advanced reporting. Business Central is designed to scale with growing businesses and offers deeper functionality across all departments.
Is Business Central cloud-based or on-premise?
Business Central is primarily a cloud-based solution (SaaS), which means it's hosted by Microsoft and accessible from anywhere. This provides automatic updates, enhanced security, and lower IT overhead. On-premise options are available for specific compliance requirements.
What industries does Business Central support?
Business Central serves a wide range of industries including manufacturing, distribution, retail, professional services, non-profits, fashion & apparel, furniture, and more. Volt Technologies specializes in industry-specific configurations and best practices.
How long does a typical Business Central implementation take?
Implementation timelines vary based on complexity, but most projects range from 3-6 months. A basic implementation can be completed in 8-12 weeks, while more complex projects with extensive customizations or integrations may take 6-9 months. Volt's proven methodology helps accelerate timelines while ensuring quality.
What is Volt's implementation methodology?
Volt follows a proven 5-phase methodology: (1) Discovery & Assessment, (2) Design & Planning, (3) Build & Configure, (4) Train & Adopt, and (5) Go-Live & Optimize. This approach, refined over 30 years and 400+ implementations, minimizes risk and ensures successful outcomes.
Will my team need training?
Yes, user training is a critical component of successful ERP adoption. Volt provides comprehensive training programs tailored to different user roles, including end-users, power users, and administrators. We also offer ongoing training resources and support.
Can you migrate data from our existing system?
Absolutely. Data migration is a standard part of our implementation process. We help you clean, map, and migrate data from legacy systems including QuickBooks, Sage, older Dynamics versions, spreadsheets, and other ERPs.
How much does Business Central cost?
Business Central is licensed per user per month. Essential licenses start around $70/user/month, and Premium licenses (with manufacturing and service management) are around $100/user/month. Implementation costs vary based on scope and complexity. Contact us for a detailed quote.
What's the total cost of ownership (TCO)?
TCO includes licensing, implementation, training, and ongoing support. While the upfront investment is significant, most clients see ROI within 12-18 months through improved efficiency, reduced errors, better inventory management, and faster financial close.
Do you offer financing options?
We can discuss various payment structures to fit your budget, including phased implementations that spread costs over time. Microsoft also offers financing programs for qualified businesses.
What support do you provide after go-live?
Volt offers comprehensive post-go-live support including a stabilization period, ongoing technical support, system optimization, user support, and continuous improvement services. We're committed to your long-term success, not just the initial implementation.
How do updates and upgrades work?
Microsoft releases two major updates per year (Spring and Fall). As a cloud solution, these updates are automatically applied. Volt helps manage the update process, testing customizations and ensuring compatibility before updates are applied to your environment.
Can you help with integrations to other systems?
Yes, we specialize in integrating Business Central with various systems including CRM, e-commerce platforms, EDI, shipping carriers, payment processors, and industry-specific applications. Microsoft Power Platform and Azure services extend integration capabilities further.