Basset Mirror

Bassett Mirror Achieves Digital Transformation with Dynamics 365

BMC

A Legacy of Excellence

Name: Bassett Mirror

Founded: 1923

Website: www.bassettmirror.com

Products Implemented: Dynamics 365 Business
Central, Volt 365

Volt Customer Since: 2021

Conclusion

After implementing Dynamics 365, Bassett Mirror’s customers will still experience the same superior level of customer service they are accustomed to. However, Bassett’s frontline employees will know how much everything has changed for the better.

Today both Volt Technologies and Bassett Mirror continue to share a partnership that is focused building infrastructure to support Basset Mirror’s growth. By establishing a relationship built on expertise, transparency, and accountability Bassett Mirror was able to realize meaningful change as they step into their next chapter of growth.

Since 1923, Bassett Mirror has been a family-owned business and a leading name in the home furnishings industry. Bassett Mirror leadership knew that in order to grow and scale in the modern age, they would need an ERP that would support and optimize their operations.

Looking at their next phase of growth, Bassett Mirror knew that they had to make a change. With growing demand from customers for an eCommerce solution, new executive support, and a dying AS400 system, Bassett Mirror knew that they needed to make changes to support their future growth.

Selection Process

How do you support a tradition of quality and a legacy for innovation? By picking an industry leading solution implemented by a world-class partner.

Bassett Mirror began to search for a solution to this challenge and leadership decided that Microsoft Dynamics 365 Business Central was the right fit for their growing needs. Bassett Mirror selected a partner in January of 2020 and it quickly became clear to the leadership that they had chosen the wrong partner and now faced a failing implementation and the risk of sticking with a crumbling AS400 system. After ending their relationship with the previous partner, they began a new selection process to find the Microsoft Partner who they knew could successfully take them live. In May of 2021 the Bassett Mirror team was introduced to Volt Technologies through a trusted referral in the furniture industry.

Bassett Mirror’s Director of IT Zachary McPherson recalls “the discussions with Mason Whitaker were so starkly different” than what they had previously experienced with the past company, citing the quick response time, knowledge of the furniture & manufacturing industries and the expertise from Volt. After internal discussions, solid referrals and consistent communication with the Volt team, Bassett Mirror officially made the decision to partner with Volt Technologies to restart their Microsoft Dynamics 365 Business Central implementation project.

Challenges & Goals

With this being Bassett Mirror’s second attempt at an ERP implementation, the leadership came into the project with a healthy level of skepticism.

At the first onsite meeting, the Volt team established a partnership and a clear path through the implementation process. After outlining and executing on the initial tasks, Bassett Mirror noticed an immediate change in the overall morale of the project. The project scope consisted of full end-to-end EDI, Financials, Sales, Purchasing, Warehousing and Manufacturing. While Bassett Mirror is a mid-sized organization, they operate with the level of complexity of a large enterprise.

The Solution

On August 15th, Bassett Mirror officially went live on Business Central and was delivered on time (under 6 months) and under budget. Within a few days, the company was back to normal
operating volumes. Today Bassett Mirror is realizing both
improvements in their operations as well as leveraging the insights provided by Business Central to help them practically and strategically plan for their future growth.

“Volt felt like an extension of our internal team, working extremely hard to ensure that the Go Live was successful.”
Zachary McPherson
Director of Information Technology
Production Order

Is ERP for me? A quick guide to reinventing business productivity

Is ERP for me? A quick guide to reinventing business productivity

Production Order

How do you know that your organization needs ERP software? The signs can be more subtle than you think, here are a few things to consider as your company grows.

As companies expand and their needs change, their systems should keep up. Here we’ll define what an ERP is and why it’s smart to have software in place that keeps up with your business needs.

First, what is enterprise resource planning (ERP)?

ERP is a category of business management software. ERP solutions encompass an integrated suite of applications that manage business practices, giving you the tools to manage your business in one fluid system.

While there is no all-in-one solution software for every business process, ERP is getting better at bringing processes together. Once your systems, processes, and data are connected, you will get the insight, intelligence, acceleration, and flexibility you need to start optimizing your operations.

Related: 6 Key ERP Implementation Best Practices​ | 2024

 

How can ERP improve my business?

The right ERP will help drive optimal performance.

Our solutions employ artificial intelligence (AI) to give you access to insights that drive faster, more accurate decision-making, improving your organization’s performance in both the short and long term.

ERP accelerates operational impact.

To stand out from the competition, businesses need to make every minute count and every customer engagement shine. By connecting your systems and data you are empowering your employees to make more informed decisions, and to make those decisions more quickly, allowing them to deliver more value company-wide.

Ensure Business Agility. 

Switching back and forth between fragmented, stand-alone solutions takes time and often requires duplicate data entry. This diminished productivity stifles your ability to scale and cuts into the time you could spend developing new business. Modern ERPs are built to scale easily, as well as to adapt to changing markets – giving you greater insight into any operational disruption or market change.

Now that we have reviewed the purpose and benefits of ERP, let’s dive into when it’s time to make the jump.

  • The basics aren’t giving you room to grow. Perhaps you’ve been doing fine with basics, but if your current software is putting limits on your market expansion and ability to grow on a global scale, it may be time for a better ERP system that does. To keep up the pace of your growth, you’re likely considering the move to a more comprehensive business management solution. Microsoft Dynamics 365 Business Central, helps you get through administrative tasks easily to you can focus on the big picture, and your team can spend more time taking care of customers.
  • Wasted time dealing with disparate systems. Right now, your employees might be the only common link between your business systems and the email, spreadsheet, and word-processing tools you use every day. This means there is time wasted flipping between apps or cutting and pasting, which can lead to data entry errors. As technology changes, you’re noticing that your disparate systems don’t work well together. You may notice that your new accounting software isn’t compatible with your old HR system, and you’re tired of wasting time and resources trying to stitch a solution together.
  • Inability to meet customer expectations. If your staff and customers are mobile and your system isn’t accommodating them, it’s time to invest in one that meets the needs of everyone. If you feel like you can’t afford to invest in meeting your customer’s expectations, and you’re not willing to give your staff the tools they need to succeed, you’ll lose them to a competing business pure and simple.

We understand that change can be hard. One of the ways to combat this is to schedule a time to speak with us to answer your questions and help you put together a game plan for your next steps.

How do you know that your organization needs ERP software? The signs can be more subtle than you think, here are a few things to consider as your company grows.

As companies expand and their needs change, their systems should keep up. Here we’ll define what an ERP is and why it’s smart to have software in place that keeps up with your business needs.

First, what is enterprise resource planning (ERP)?

ERP is a category of business management software. ERP solutions encompass an integrated suite of applications that manage business practices, giving you the tools to manage your business in one fluid system.

While there is no all-in-one solution software for every business process, ERP is getting better at bringing processes together. Once your systems, processes, and data are connected, you will get the insight, intelligence, acceleration, and flexibility you need to start optimizing your operations.

Related: 6 Key ERP Implementation Best Practices​ | 2024

 

How can ERP improve my business?

The right ERP will help drive optimal performance.

Our solutions employ artificial intelligence (AI) to give you access to insights that drive faster, more accurate decision-making, improving your organization’s performance in both the short and long term.

ERP accelerates operational impact.

To stand out from the competition, businesses need to make every minute count and every customer engagement shine. By connecting your systems and data you are empowering your employees to make more informed decisions, and to make those decisions more quickly, allowing them to deliver more value company-wide.

Ensure Business Agility. 

Switching back and forth between fragmented, stand-alone solutions takes time and often requires duplicate data entry. This diminished productivity stifles your ability to scale and cuts into the time you could spend developing new business. Modern ERPs are built to scale easily, as well as to adapt to changing markets – giving you greater insight into any operational disruption or market change.

Now that we have reviewed the purpose and benefits of ERP, let’s dive into when it’s time to make the jump.

  • The basics aren’t giving you room to grow. Perhaps you’ve been doing fine with basics, but if your current software is putting limits on your market expansion and ability to grow on a global scale, it may be time for a better ERP system that does. To keep up the pace of your growth, you’re likely considering the move to a more comprehensive business management solution. Microsoft Dynamics 365 Business Central, helps you get through administrative tasks easily to you can focus on the big picture, and your team can spend more time taking care of customers.
  • Wasted time dealing with disparate systems. Right now, your employees might be the only common link between your business systems and the email, spreadsheet, and word-processing tools you use every day. This means there is time wasted flipping between apps or cutting and pasting, which can lead to data entry errors. As technology changes, you’re noticing that your disparate systems don’t work well together. You may notice that your new accounting software isn’t compatible with your old HR system, and you’re tired of wasting time and resources trying to stitch a solution together.
  • Inability to meet customer expectations. If your staff and customers are mobile and your system isn’t accommodating them, it’s time to invest in one that meets the needs of everyone. If you feel like you can’t afford to invest in meeting your customer’s expectations, and you’re not willing to give your staff the tools they need to succeed, you’ll lose them to a competing business pure and simple.

Related: ERP Implementation Success: The Role of a Project Manager in Driving Change

 

We understand that change can be hard. One of the ways to combat this is to schedule a time to speak with us to answer your questions and help you put together a game plan for your next steps.

ERP Benefits

erp-benefits

Volt Technologies partners with organizations to simplify, standardize, and optimize their business processes with a combination of experience, innovation, and industry knowledge. We aim to build long-lasting relationships based on trust by helping you through every stage of your ERP implementation journey.