Looking at their next phase of growth, Bassett Mirror knew that they had to make a change. With growing demand from customers for an eCommerce solution, new executive support, and a dying AS400 system, Bassett Mirror knew that they needed to make changes to support their future growth.
Since 1923, Bassett Mirror has been a family-owned business and a leading name in the home furnishings industry. Bassett Mirror leadership knew that in order to grow and scale in the modern age, they would need an ERP that would support and optimize their operations.
Bassett Mirror began to search for a solution to this challenge and leadership decided that Microsoft Dynamics 365 Business Central was the right fit for their growing needs.
Bassett Mirror selected a partner in January of 2020 and it quickly became clear to the leadership that they had chosen the wrong partner and now faced a failing implementation and the risk of sticking with a crumbling AS400 system.