From Spreadsheets to an AI-Driven ERP: Volt Technologies Takes Kirsch International Live on Dynamics 365 Business Central

Customer: Kirsch International

Website: https://kirschinternational.com/

Customer size: Small (1 to 49 employees)

Country: United States, with international operations

Industry: Apparel & Consumer Goods Sourcing, Private Label Importer

Products and services: Microsoft Dynamics 365 Business Central, Volt 365® Apparel, Azure, Microsoft 365

Summary

Kirsch International designs, develops, and sources private-label apparel and home goods for established American retail brands. Those goods span polos, belts, socks, jackets, headwear, blankets, and pillows, moving from factories in China, India, Vietnam, Bangladesh, and Mexico directly to the customer. Kirsch coordinates the design cycle, the sourcing, the compliance detail, and the logistics in between. For years the business ran with far more polish than the systems behind it, and its owners are the first to explain why. Co-Owner Michael Kirsch credits his brother and fellow owner, Steven, for building spreadsheets so disciplined that the company looked more established than the tools sitting underneath it. Steven, he said, did things "so consistently formatted."

The systems held up longer than anyone expected, but what they could not do was scale. By early 2026 Kirsch had reached the point where growth and quality of life had become mutually exclusive. Michael had spent four years and hundreds of hours trying to build his way out with a Power App but could never get it working as needed. What he wanted was not complicated to describe. "I didn't care about AI," he said. "I just wanted to have a database that was a single source of truth, because everything else would follow." So, Kirsch spent more than two months interviewing essentially every apparel-focused Business Central partner in the United States, Europe, and India, before ultimately choosing Volt Technologies. As a 10x Microsoft Inner Circle partner, Volt was able to provide the industry-specific expertise and implementation rigor that Kirsch demanded. Roughly four and a half months later, Kirsch was live on Dynamics 365 Business Central and Volt 365® Apparel. One month after go-live, order entry runs 5 to 10 times faster, and a pro forma run that once consumed an entire day now takes 30 to 40 minutes. The project has opened the next chapter of growth for Kirsch International.

“Our experience was amazing and it’s worth every penny. I will be referring Volt and Business Central to anyone who wants to listen.”

Michael Kirsch,
Co-Owner, Kirsch International

Customer challenges

Running a global sourcing operation out of shared Excel files works until the files get big and the team gets busy, and then it stops working in very specific ways. Kirsch's files had gotten too big and had too many people working in them to hold up in a shared environment. Work stalled while someone waited for a colleague to close a file. "There's times when I couldn't get into a file that I share with my team for the entire day," Michael said. Anything that lived in more than one workbook had to be updated in more than one place, by hand, every time. None of this was a failure of care. It was the natural ceiling of a tool being asked to do a job it was never built for.

The cost was not wrong answers. It was the time it took to reach the right one. "We’re very detailed and make sure we always give our customers correct answers," Michael said. "But I would say missed information, and then getting to the truth, was very timely." Because there was no single source of truth, every question became a small investigation. "A lot of bottlenecks, because you don't have the single source of truth. So, you've got to figure out who's got the source, and then you've got to go figure out what to do with it." Nobody could see at a glance where a sample sat in the proto, photo, and fit cycle, or what a factory was actually about to ship. Packing lists arrived from factories and were rarely correct, so each one triggered an audit and rounds of correspondence before anything could be received.

The capabilities the business needed did not exist in any workable form. There was no system for processing vendor invoices across customs, logistics, and financial reporting, and no connected path from an item to an order, receipt, and invoice. As a result, the team had no way to see the business end to end. Tariff volatility added another layer of complexity. Kirsch imports from China, India, Vietnam, Bangladesh, and Mexico, where duties and Harmonized Tariff Schedule rates shift with trade policy, making accurate landed costs critical to protecting margins. Michael’s assessment of the timing was blunt: without a real system, the company would have to turn down business, deliver worse service, or work around the clock.

“Truly, it's quality of life. There's no way that we could keep servicing our customers, growing the business, and have any quality of life.”

Michael Kirsch,
Co-Owner, Kirsch International

Partner solutions

Kirsch ran the partner search the way it runs everything else, thoroughly. Over more than two months the team spoke with apparel-focused Business Central partners across the United States, Europe, and India. Several partners demonstrated functionality that Volt 365® Apparel does not offer, particularly on the product data management side, and Volt said so plainly from the first conversations rather than overselling the fit. That candor helped rather than hurt. "We ultimately decided to go with Volt because we felt like they were going to do a better job with the implementation," Michael said. "They just felt like a good group that we could trust."

Because Kirsch had never run an ERP, the engagement was an advisory one from the start. Volt trained the Kirsch team on both Business Central and apparel operating practice in parallel — pushing back where habits from the spreadsheet era would have translated into unnecessary customization. "We don't want to over customize the system," Project Manager Thomas Lewis said. "We want the system to seamlessly work for Kirsch's operations." That meant reshaping how items get created, giving Kirsch a real order of operations and status-driven handoffs so a designer, a technical team member, and a merchandiser can each do their part on the same item without anything falling through. As Program Manager Jessie Clark put it, "We were there as their apparel system advisors, not just their implementation partner."

The heart of the build was landed cost. Volt's product team extended Volt 365® Apparel so Kirsch can capture multiple tariff and duty rates against a single item, configure them by country and by date, and let Business Central accrue those costs automatically as goods move, holding an accurate placeholder until the final invoices arrive from customs and freight forwarders. Volt then extended the Business Central cash flow module to include those accruals, a module very few projects use at all, so Kirsch can see cash going out against cash coming in.

The rest of the apparel build removed the work that spreadsheets had been absorbing. The Volt 365® Apparel color and size matrix turns an order spanning ten colors and five sizes into a grid instead of fifty lines. Volt updated its apparel IP to generate variant codes in bulk with readable identifiers and the right size range for each customer. Apparel attributes now hold fabric content, fabric weight, articles, and the technical owner of every design on the item itself, where a customs or compliance question can be answered from the record. Item references tie Kirsch's development numbers to each customer's style numbers. Items, customers, vendors, sales, purchasing, and the full journal and financial stack went live on day one, with bank reconciliation through Yavrio, email sent out of Business Central, and role-tailored profiles for merchandising, purchasing, finance, and design so nobody is handed more of the system than their job requires.

With no source system to migrate from, every master record had to be built out of spreadsheets and email: items, customers, vendors, open orders, the chart of accounts, beginning inventory, and Harmonized Tariff Schedule detail. Extraction was the easy half. Mapping was the hard half, because field names had been invented over years of practical use and had no equivalent waiting in Business Central. Volt worked through it record type by record type with the Kirsch team, agreed where each piece of information belonged, then loaded it through configuration packages and validated it across two conference room pilots and two cutovers.

“Volt for sure went far above anyone else in being responsive, in having meetings, and in taking the time to earn our business.”

Michael Kirsch,
Co-Owner, Kirsch International

Customer benefits

The single source of truth arrived, and it is the outcome Michael measures everything else against. "To my knowledge, I can only think of one field, truly one field, that I put in more than one place," he said. "It's throughout the whole system. It's remarkable. Everything else is propagating through." The waiting is gone with it. Several people can work in the same item card, in different fields, at the same time, and Michael has not seen a single collision. Anyone who needs to know where a sample sits, whether it is with a customer or in one of Kirsch's own offices, looks it up instead of asking around, and immediately gets an answer that is current and accurate.

Speed showed up instantly. Order entry on both sales and purchase orders is, in Michael's words, "exponentially faster. It's 5 to 10 times faster. And that's just doing it manually." Item creation is faster and more detailed at the same time. The pro forma process is the clearest before and after transformation: sending a batch of roughly ten pro formas to customers for deposits used to take several hours, and a Volt extension brought it down to just 30 to 40 minutes, which pulls customer cash in sooner on every order.

Receiving improved just as much. Factories now work from a packing list export, mistakes are fewer, and Kirsch imports the list with one button and ships and invoices with another. And the three capabilities that did not exist before now do. Vendor invoices for customs, logistics, and factories are processed in the system rather than in a file one person at a time. Financial reporting now exists, with advanced reporting included. Item to order to receipt to invoice runs end to end, which, as Michael noted, is not something he can even compare to the old way.

What that adds up to is confidence in numbers Kirsch has to defend commercially. When a tariff moves, Kirsch can now report on exactly which products sit at which rate and reprice the affected programs quickly, because the exposure is in the system rather than spread across workbooks. "Knowing that the tariffs in our landed cost are correct is incredibly important to us," Michael said. Adoption is following the same curve. Kirsch ran the first month with three people in the system and then began training the wider US team, two sessions a day, with the sourcing offices in China and India to follow. Even the team members Michael describes as less technically inclined can see it is an easier way to do business. With the platform in place, Power BI reporting, deeper document automation, and Business Central's AI agents are all on the roadmap, and phase two work is already underway. But when asked what he is most excited about, Michael did not name a feature. Kirsch has grown through the philosophy that great work leads to more work, bringing in the majority of their business on word of mouth, repeat customers, and referrals. What the system gives back is time, allowing Kirsch to continue to scale.

“Honestly, what I'm most excited about is getting back to servicing the customers. Just being able to be efficient with the systems and operations, allowing us to be more customer-facing, and doing a better job for them.”

Michael Kirsch,
Co-Owner, Kirsch International

Quantitative metrics

  • Order entry 5 to 10 times faster on sales and purchase orders.
  • A pro forma run that took several hours now takes 30 to 40 minutes, accelerating the customer deposits that fund each order.
  • Just one field in the entire system has to be entered twice. Everything else propagates automatically, replacing an operation that ran on roughly 20+ versions of overlapping spreadsheets.
  • Landed cost and tariff exposure configurable by item, country, and date, with Business Central accruing duty automatically, giving Kirsch visibility it never had as trade policy shifts.
“We spoke to every single apparel-focused Business Central partner out there. We spent two months plus interviewing and then just continued to whittle it down. I think ultimately we really liked Volt's people.”
Michael Kirsch
Co-Owner, Kirsch International
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