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Evergreen Resources Unifies U.S. & China Operations on Microsoft Business Central

Customer: Evergreen Resources, Inc

Website:  https://evergreenresources.com/

Customer size: Medium (50 – 999 employees)

Country: Global

Industry: Packaging

Products and services: Dynamics 365 Business Central, Microsoft Azure, Power Platform, Microsoft 365

Inventory tracking and landed cost:

Calculations have been 100% automated, delivering consistent and real-time data across teams.

Significant Time Savings:

Business Central reduces 2–3 hours per week per person in manual entry and reconciliation, freeing staff to focus on higher value work.

Platform-Ready for Global Operations & an AI-Driven Future:

Business Central created standardized documentation and unified purchasing, inventory, and financial workflows.

Evergreen Resources, Inc., a Chicago-based packaging manufacturer & distributor with operations in both the U.S. and China, partnered with Volt Technologies to modernize financial and operational processes on Microsoft Dynamics 365 Business Central. Volt’s deep understanding of Evergreen’s business model, developed during pre-project scoping, along with strong command of accounting best practices and ERP design, proved instrumental in shaping a solution aligned to Evergreen’s operational realities. The initiative established a single system of record, enabled accurate landed-cost accounting, and introduced standardized documents and workflows across global teams. By leveraging Microsoft’s all-in-one business platform, Evergreen now operates on an architecture built to support expansion, efficiency, and innovation

“The Volt team understands how the system works. Even before diving into specifics, they could tell us whether something was easy, difficult, or just not worth doing. That helped make the implementation so much more seamless.”

Aileen Chang,
Chief Operating Officer

Customer challenges

Evergreen’s growth and rising operational demand
outpaced what its previous systems could support. Limited landed-cost visibility made it difficult to measure true item
and customer profitability, especially across global
purchasing and inbound logistics. Evergreen needed a modern ERP capable of supporting global users while improving accuracy, standardizing execution, and strengthening control across the business.

Partner solutions

Volt implemented Microsoft Dynamics 365 Business Central as Evergreen’s unified operational and financial backbone, configuring the platform to capture freight, tariffs, warehousing, and carry costs at a granular level. The solution standardized documentation, centralized purchasing and inventory workflows, and delivered accurate lot-tracking and order visibility, areas that improved by +100% after moving to Business Central. Volt also addressed cross-border considerations for China based users and delivered a scalable architecture that positions Evergreen to adopt future Microsoft + Volt-led innovations, including AI-driven capabilities that support operational excellence and long-term strategic growth.

Customer benefits

With Business Central in place, Evergreen now operates from a single, globally accessible ERP environment that significantly reduces manual work and improves data integrity. Accurate landed-cost calculations support better profitability decisions, while standardized documents and consistent workflows have elevated operational discipline across teams. Purchasing, inventory, and order management processes now run with full lot visibility and precise item charge allocation. With a forward-leaning mindset and a modern Microsoft platform in place, Evergreen is positioned to set a new standard for operational excellence in its space and accelerate future digital transformation.
“We needed a partner with experience launching Business Central for U.S. and China teams. Volt’s responsiveness and understanding of the system structure made the implementation far smoother.”
-Aileen Chang
Chief Operating Officer

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