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Dynamics 365 Sales (CRM): AI-Assisted Selling

A modern CRM built for revenue teams. Close deals faster with AI-powered insights, streamlined pipeline management, and Copilot assistance that helps sellers focus on what matters, building relationships and winning business.

Now with Copilot AI assistance to help sellers prepare for meetings, draft communications, and get real-time insights throughout the sales cycle.

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Dynamics 365 Sales

What is Dynamics 365 Sales (CRM)?

Microsoft Dynamics 365 Sales is a customer relationship management platform that helps revenue teams build deeper relationships, manage pipelines effectively, and close deals faster. With AI-powered insights from Copilot and seamless Microsoft integration, sellers spend less time on admin and more time selling.

Lead & Opportunity Management

Capture, qualify, and convert leads with configurable workflows and sales playbooks.

Pipeline Visualization

Track deals across stages with visual pipelines and real-time health indicators.

Sales Forecasting

Improve forecast accuracy with AI-powered predictions and rollup analytics.

 

Relationship Insights

Surface relationship health scores and engagement patterns across accounts.

Sales Automation

Automate repetitive tasks with sequences, workflows, and intelligent suggestions.

Reporting & Analytics

Embedded Power BI dashboards for real-time visibility into sales performance.

 

Latest Release

What's New in Dynamics 365 Sales

Recent updates focused on AI-assisted selling, improved forecasting, and streamlined workflows.

Seller Productivity

  • Copilot assists with email drafts, meeting prep, and opportunity summaries
  • Enhanced sequence capabilities for guided selling workflows

Pipeline & Forecasting

  • Improved forecast accuracy with AI-driven deal scoring
  • Customizable forecast categories and rollup views

Activity Management

  • Streamlined activity capture from Outlook and Teams
  • Auto-capture for emails and meetings linked to records
 

Automation & Workflows

  • Enhanced sales accelerator with adaptive sequences
  • Power Automate triggers for sales events and milestones

Reporting & Insights

  • Embedded analytics with pre-built sales dashboards
  • Conversation intelligence for call analysis and coaching

Admin & Governance

  • Simplified administration with unified settings experience
  • Enhanced security roles and data access controls
 

AI-Powered

Copilot in Dynamics 365 Sales

Copilot brings generative AI directly into the flow of work, helping sellers prepare for meetings, draft communications, and surface insights—all without leaving Dynamics 365.

By reducing administrative burden, Copilot enables sellers to focus on building relationships and closing deals. AI-generated summaries, email drafts, and meeting prep save hours each week while improving engagement quality.

Summarize Records

Get AI-generated summaries of opportunities, leads, and accounts to quickly understand context before calls.

 

Draft Emails

Copilot helps compose contextual follow-up emails based on CRM data and recent interactions.

 
 

Meeting Preparation

Receive AI-curated briefings with key talking points, relationship history, and open items before meetings.

Next Best Actions

Surface intelligent suggestions for deal advancement based on historical patterns and engagement signals.

 
 

Conversation Intelligence

Analyze sales calls to identify action items, sentiment, and coaching opportunities.

Natural Language Queries

Ask questions about your pipeline, accounts, or activities using natural language and get instant answers.

Who Dynamics 365 Sales Is For

Built for every role in the revenue organization, from frontline sellers to operations leaders.

For Sales Leaders

Pain: Lack visibility into pipeline health and forecast accuracy

Outcome: Real-time dashboards and AI-powered forecasting for confident decision-making

For Account Executives

Pain: Too much time on admin, not enough on selling

Outcome: Copilot assistance for emails, meeting prep, and record updates

For SDRs

Pain: Inconsistent outreach and lead qualification

Outcome: Guided sequences and lead scoring to prioritize the right prospects

 

For RevOps

Pain: Fragmented data across systems

Outcome: Unified platform with embedded analytics and workflow automation

For Sales Enablement

Pain: Slow onboarding and inconsistent process adoption

Outcome: Playbooks, templates, and in-app guidance for faster ramp-up

For Customer-Facing Teams

Pain: Disconnected communication and context gaps

Outcome: Full interaction history and relationship insights in one place

Core Features

Everything revenue teams need to manage pipeline, forecast accurately, and close deals faster.

Pipeline & Opportunity Management

Visualize your entire sales pipeline with customizable stages, deal tracking, and health indicators. Identify bottlenecks and focus on deals most likely to close.

  • Customizable opportunity stages and sales processes
  • Visual pipeline views with drag-and-drop management
  • Deal health scoring and stagnation alerts
  • Competitor tracking and win/loss analysis

Opportunity tracking

Pipeline views

Deal scoring

Competitor analysis

AI predictions
Rollup analytics
Scenario modeling
Forecast categories
Sales Forecasting

Improve forecast accuracy with AI-powered predictions, rollup analytics, and scenario modeling. Give leadership the confidence to make informed decisions.

  • AI-assisted forecast predictions based on historical data
  • Customizable forecast categories and hierarchies
  • Real-time rollup calculations across teams
  • What-if scenario modeling for planning
Activity Management

Capture every customer interaction automatically. Sync emails, meetings, and calls from Outlook and Teams so sellers never miss context.

  • Auto-capture emails and meetings from Outlook
  • Activity timelines on accounts, contacts, and opportunities
  • Task management with reminders and follow-ups
  • Relationship analytics and engagement scoring
Auto-capture
Activity timeline
Task management
Engagement scoring

Sequences

Lead routing
Workflows
Templates
Sales Automation

Streamline repetitive tasks with sequences, workflows, and intelligent suggestions. Help sellers focus on high-value activities.

  • Sales accelerator with guided selling sequences
  • Automated lead assignment and routing rules
  • Workflow triggers for sales milestones
  • Template library for emails and documents

Seamless Microsoft Ecosystem

Built for every role in the revenue organization, from frontline sellers to operations leaders.

Microsoft 365

Native integration with Outlook, Teams, Word, and Excel for seamless productivity

Microsoft Teams

Collaborate on deals, share records, and update CRM without leaving Teams

Power Platform

Extend with Power Apps, automate with Power Automate, analyze with Power BI

Copilot

AI assistance for emails, meeting prep, summaries, and next best actions

LinkedIn Sales Navigator

Surface relationship insights and social selling signals directly in CRM

Power BI

Embedded analytic with pre-built dashboards and custom report builder

Why Volt for Dynamics 365 Sales

As a Microsoft Partner, we combine deep CRM expertise with hands-on implementation experience to help revenue teams get the most from Dynamics 365 Sales.

CRM Strategy & Process Design

We help define sales stages, qualification criteria, and governance models that align with how your team actually sells.

Data Quality Foundation

Clean, structured data is essential for reliable AI insights. We establish data hygiene practices and reporting foundations.

 

Copilot Enablement

We guide your team through AI adoption, identifying use cases, configuring Copilot, and driving user adoption.

Power Platform Automation

Extend Dynamics 365 Sales with Power Automate workflows, custom Power Apps, and Power BI dashboards.

Continuous Improvement

Our relationship doesn't end at go-live. We provide ongoing optimization, training, and support to maximize your CRM investment.

User Adoption Focus

Technology only delivers value when people use it. We prioritize change management and training from day one.

Outcomes You Can Expect

Revenue teams using Dynamics 365 Sales report measurable improvements across the sales cycle.

Close deals faster

Streamline workflows and reduce sales cycle length with guided selling and automation.

Improve forecast accuracy

AI-powered predictions and real-time rollups give leadership confidence in the numbers.

Boost seller productivity

Copilot handles admin tasks so sellers spend more time building relationships.

Complete visibility

Real-time dashboards and activity tracking across every account and opportunity.

Consistent execution

Playbooks and sequences ensure every seller follows best practices.

Better collaboration

Teams integration brings CRM data into conversations where work happens.

Resources

Get started with Dynamics 365 Sales

Frequently Asked Questions

Common questions about Microsoft Dynamics 365 Sales (CRM)

Microsoft Dynamics 365 Sales is a customer relationship management platform that helps revenue teams manage leads, opportunities, and customer relationships. It combines sales force automation with AI-powered insights from Copilot to help sellers close deals faster and forecast more accurately.
Copilot in Dynamics 365 Sales uses generative AI to assist sellers with everyday tasks—drafting emails, summarizing records, preparing for meetings, and suggesting next best actions. It works directly within the Dynamics 365 interface, using your CRM data to provide contextual assistance.
Dynamics 365 Sales is one application within the broader Dynamics 365 Customer Engagement suite, which also includes Customer Service, Field Service, and Marketing. These applications share a common data model and can be used together for end-to-end customer relationship management.
Dynamics 365 Sales integrates natively with Outlook, Teams, Word, and Excel. Sellers can view and update CRM records directly from Outlook, collaborate on deals in Teams, and export data to Excel for analysis, all without switching applications.
Yes, Dynamics 365 mobile apps support offline access. Sales reps can view and update records without connectivity, and changes sync automatically when connection is restored.
Dynamics 365 Sales includes embedded Power BI dashboards with pre-built reports for pipeline analysis, forecast tracking, and activity metrics. Users can also create custom reports and dashboards without IT assistance.
Implementation timelines vary based on complexity, but a typical deployment takes 8-16 weeks. This includes discovery, configuration, data migration, integration, testing, and user training. Volt's methodology ensures structured delivery with clear milestones.
Recent updates include enhanced Copilot capabilities for email drafting and meeting prep, improved forecasting with AI-driven predictions, sales accelerator enhancements, and streamlined activity capture from Outlook and Teams. See Microsoft's release notes for the full list of updates.

Ready to Transform Your Sales Process?

Delight customers, act on intelligence, and grow revenue with Dynamics 365 Sales. Talk to our experts about how CRM can elevate your business.

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