A U.S. manufacturer of commercial furniture for education, hospitality, and other institutional markets was already running Microsoft Dynamics 365 Business Central when it came to Volt Technologies. The system touched nearly every part of the business, from bills of materials and production to quoting, online orders, shipping, and warranty service. What the company needed was a partner that could support that system reliably and help it get more from the investment it had already made. In early 2024, it moved its Business Central support to Volt.

Volt took over day-to-day support, then ran a diagnostic review and laid out a roadmap to stabilize and improve the system. More than two years later, the company still relies on Volt and renewed its agreement in 2026.

Volt’s diagnostic gave leadership a full picture of the system before any changes were made. The team reviewed 17 integrations, covering payroll, banking, quoting, the website, shipping, file storage, and warranty, and mapped 41 business process flows across buy, make, sell, plan, move, record, manage, and service. From there, Volt laid out three paths forward: an 18-week stabilization, a 30-week reimplementation, or a 33-week option with manufacturing added.